Contact TagLink
TagLink
hello@tagl.ink
Use these details for order questions, cancellations, returns or complaints. Please include your order reference or the email address used to order.
Prices & payment
Current prices and delivery charges are shown before you pay at checkout. For custom and bulk orders, your written quote confirms the full price, delivery charges and payment arrangements before you place an order. We are not currently VAT registered and do not add VAT.
Online keyring payments are taken securely through Stripe.
The standard keyring has no recurring charge. Optional Pro subscriptions are separate; their price and billing period are shown before you subscribe. Your phone needs compatible NFC support to open a tag, and an internet connection to follow its link.
UK delivery
Standard orders are dispatched within 2–3 working days of payment. We email you when your order is shipped. Dispatch is when we hand it to the carrier; delivery follows afterwards. Unless we agree a different date with you, delivery will be within 30 days of your order.
Online checkout currently accepts UK delivery addresses. Contact us before ordering for an event deadline, a large order or delivery outside the UK.
Custom & bulk orders
Business, dealership and event enquiries are requests for a quote. Submitting a form does not place an order. Your written quote will set out the quantity, design, setup, price, delivery cost, payment arrangements and production timetable. We agree these details and your artwork before production.
Our voluntary 30-day money-back guarantee does not apply to custom or bulk orders. For bulk orders placed by a business, we do not accept change-of-mind returns or cancellations unless agreed in writing in your quote.
Products made to your specifications or clearly personalised are also excluded from the consumer right to cancel simply because you change your mind. Ordering a large quantity of standard goods as a consumer does not, by itself, remove your statutory cancellation rights. Nothing here excludes rights you have for faulty, damaged or incorrectly described goods.
Individual standard orders: 30-day money-back guarantee
This voluntary guarantee applies to individual standard keyring orders, excluding custom and bulk orders. If you are not happy with your eligible keyring, email us within 30 days of receiving it to request a return. Send it back within 14 days of telling us. You pay return postage for a change-of-mind return; please keep proof of posting.
We refund the keyring and standard outbound delivery charge to your original payment method within 14 days of receiving it back or receiving evidence that you have returned it, whichever is earlier. You may inspect it as you would in a shop; a deduction may apply for loss in value caused by handling beyond that.
This guarantee is in addition to your consumer rights, including the right to notify us of cancellation within 14 days after delivery and then return the goods within a further 14 days. A clear email or letter is enough to cancel; no special form is required.
Faulty, damaged or incorrect items
Contact us with your order details and a description of the problem. We will arrange an appropriate repair, replacement or refund under your statutory rights, including reasonable return costs where applicable. The change-of-mind restrictions above do not limit these rights.
The consumer cancellation rights described here apply to consumer purchases. For business purchases, the agreed written quote also sets out the order terms.
Your information
Our privacy notice explains how we use enquiry, account, payment and delivery information.